I’ve recently started an MSc in Digital Marketing Communications and whilst drowning in a sea of textbooks and other related reading material I do try to stop and think once in a while. A question was asked on the MSc forum which went along the lines of,
‘How significant is the Internet for Marketing?’
Apart from the obvious advantages, I tried to think a little harder about the implications of the Internet for marketing and found that it tied quite nicely with Malcolm Gladwell’s book ‘The Tipping Point’. In the book, Gladwell discusses social epidemics and how the influence of a few are able to cause a wave of momentum to take an idea to the aforementioned tipping point.
With the proliferation of online, getting to this tipping point is just so much quicker than before although this is true of most things that the internet has touched. These influencers are referred to as ‘Connectors’, people who have a natural flair for socialising and occupying many different social groups – the people that many of us rely on to introduce us to those of other groups who we may not normally come across.
The Internet is therefore a Connectors dream – social networks are the Ferrari with them firmly in the driving seat. Whereas in the past a Connector may have had to work a lot harder to keep up with their connections (although arguably they wouldn’t see it as work), it is now much easier for this type of person to do what they do best. Whilst online has made it easier for these guys, it has also made it easier for the rest of us – you could argue that everyone who is online is now a Connector and no social group is really out of reach.
The potential of tipping points being reached for anything has therefore been enhanced. Today, trends and fashions disappear as quickly as they arrive as society is ever hungry for the next thing. More tipping points indicate that the gap between niche and mainstream is decreasing. Mainstream trends are now arguably more difficult to quantify as online has made it easier for us to occupy our own ‘niche’ groups (albeit rather large niches!).